• Install and configure laptops, and integration with Microsoft Active Directory. 
• Respond to queries either in person or over the phone or via remote access.
• Installing or changing software and operating system to fix issues.
• CCTV installation, troubleshooting & configuration.
• Setup IT offices including IT Rack, Patch panel, Termination, Patching cables, UPS.
• Set up new users' accounts and profiles. 
• Create and verify backups of data. 
• Following up on open tickets till closure.